Privacy Policy

Car Mate Warehouse is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Car Mate Warehouse manages personal information. It is structured as follows:

1. Personal information Car Mate Warehouse collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Car Mate Warehouse and complaints
10. Changes to Privacy Policy

1. Personal information Car Mate Warehouse collects

The main types of personal information Car Mate Warehouse collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Car Mate Warehouse such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Car Mate Warehouse's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Car Mate Warehouse's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Car Mate Warehouse's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Car Mate Warehouse.

Car Mate Warehouse collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Car Mate Warehouse keeps of telephone calls, or emails received, or messages sent to Car Mate Warehouse or posted on Car Mate Warehouse's pages on social media);
• Car Mate Warehouse's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Car Mate Warehouse collects personal information in connection with running its business directly from the individual concerned. On occasion Car Mate Warehouse may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Car Mate Warehouse stores personal information in electronic and paper form.

Car Mate Warehouse uses and discloses personal information as follows:

• to source vehicles and sell them to Car Mate Warehouse's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Car Mate Warehouse's customers and prospective customers;
• to obtain products, services or information from Car Mate Warehouse's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Car Mate Warehouse knows about them);
• to operate and manage Car Mate Warehouse's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Car Mate Warehouse. For example, Car Mate Warehouse may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Car Mate Warehouse also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Car Mate Warehouse uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Car Mate Warehouse uses in the operation of the computer program is browsing history on Car Mate Warehouse's websites, name, contact information, and other information you may input into Car Mate Warehouse's websites. The level of human oversight Car Mate Warehouse provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Car Mate Warehouse's staff.

4. Cookies

Car Mate Warehouse uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Car Mate Warehouse's web server. Car Mate Warehouse may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Car Mate Warehouse's platforms and those social media platforms. Car Mate Warehouse's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Car Mate Warehouse's website.

5. Links to other websites

Car Mate Warehouse's website may contain links to third party websites. Car Mate Warehouse does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Car Mate Warehouse and do not wish to receive these communications from Car Mate Warehouse in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Car Mate Warehouse.

7. Overseas transfers

Car Mate Warehouse's website/s are hosted in Australia. On occasion, a third party service provider Car Mate Warehouse engages or that Car Mate Warehouse is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Car Mate Warehouse holds about them by contacting Car Mate Warehouse during business hours on 1300 227 618 or via the contact page.

Car Mate Warehouse may require an individual making a request to verify their identity before processing their request.

Car Mate Warehouse will aim to respond to all requests promptly and within 30 days.

Car Mate Warehouse may refuse a request where permitted or required by law. Car Mate Warehouse will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Car Mate Warehouse and complaints

If you have any queries, concerns or complaints about how Car Mate Warehouse handles your personal information please contact Car Mate Warehouse during business hours on 1300 227 618 or via the contact page. Car Mate Warehouse may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Car Mate Warehouse can understand the nature of your concern. In most cases, Car Mate Warehouse will ask that you put your request in writing.

Car Mate Warehouse takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Car Mate Warehouse's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 1300 227 618
• Mailing Address: 9 Brewery Tap Rd, Warrenheip, VIC, 3352

10. Changes to Privacy Policy

Car Mate Warehouse may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.